About US
Our Gift to You
Our gift for you at Murwillumbah Optometrist is that you will experience the highest standards in professional eyecare and an honest opinion. Spectacles will not be prescribed unless clinically necessary. We do not offer false discounts in an attempt to make a sale. We believe that a thorough eye examination and an honest opinion are not only in your best interests and that of your eyesight but, in the long run, is also less expensive.
We are happy to adjust and realign your frames. Any persistent problems, such as a re-occurring loose screws, should be reported to us. Minor repairs and adjustments are done at no charge for our patients.
We urge all of our patients to have at least one spare pair of glasses. If you rely on your glasses to perform your day to day work or for general good vision, it is certainly highly recommended to have a spare pair.
Expert Advice
Our Optometrist uses the lastest in digital technology to check for Glaucoma, Diabetes, Cataracts, Macular Degeneration and even High Blood Pressure. Providing you with complete family eye care.
Frames for all Tastes
Faces come in all shapes and sizes and so does our large collection of eyewear. Whether you want value or a designer frame, we have one of the largest frame selections in the area or we can order frames especially for you.
Frames & Lens Consultants
We are the fashion professionals. Our highly trained Optical Dispensers will assist you with choosing the best frames and lenses to suit your look and your lifestyles optical needs.
Latest Technology
Our in-house laboratory means the we guarantee your glasses will be made to the highest standard. We have a stringent quality control system and take pride in everything we dispense.
Frames
We unconditionally guarantee to repair or replace your frames if they are damaged or broken within 2 years from the date of purchase, if due to manufacturer defects.
Lenses
We unconditionally guarantee the workmanship and quality of our lenses for 1 year from the date of purchase, if due to a manufacturing fault. Many coatings carry a 2 year warranty.
Prescription Change
We will provide replacement lenses with no additional cost to you, if our Optometrist changes your prescription within 3 months from the date of purchase.
Contact Lenses
If you decide to not continue wearing Contact Lenses, we are able to give you a credit on unmarked unopened boxes or non disposable lenses which have been purchased from us in the last 3 months.
Lifetime Servicing
We are very committed and will provide you with free adjustments, cleaning and servicing for the lifetime of your glasses. Feel free to visit us if you have any concerns, questions or comments.
Privacy & Your Records
Confidentiality is of utmost importance to our Practice. Your records will only ever be available to yourself. These cannot be made available to a third party unless you have requested it. We have a Privacy Policy in place and you may review this should you ask our friendly staff.
Transferring Your Records
If you need access to your records (eg: moving town), please let us know and we will endeavour to provide your patient details for your new optometrist. Patients will need to complete an “Authorisation for Release of Prescription Form”.
Terms of Payment
We require a deposit at time of ordering and full payment is required upon collection. We also have a 3 Month Layby System. We except Cash, Cheque, Eftpos, Mastercard, Bankcard, Visa, and Diners Club. We are linked to the HICAPS System and can process over 37 Health Funds on the spot. This is direct billing to the Health Funds for eligble members (click here to see our list)
